Survey EkasiConnect Survey 1. How satisfied are you with our internet service? Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied 2. How satisfied are you with your internet speed? Very SatisfiedSatisfiedNeutralDissatisfied 3. How would you rate Internet Speed? ExcellentGoodAveragePoor 4. How often do you experience outages? RarelyOccasionallyOftenVery Often 5. Would you recommend Ekasi Connect to others? Very LikelyLikelyUnlikelyVery Unlikely Next Staff feedback 1.How helpful was the support staff? Very HelpfulSomewhat HelpfulNot Helpful 2.Was the staff courteous and professional? YesNo 3. Customer Support ExcellentGoodAveragePoor 4. How would you rate the overall service experience? ExcellentGoodFairPoor 5. How long did you wait for assistance? <5 mins5–15 mins15–30 minsMore than 30 mins 6. Was your issue resolved? YesNoPartially BackNext How do you feel about our service? 1. How long have you been an EkasiConnect customer? Less than 1 monthless than 6 months+6 months+1 year 2. Would you recommend us to others? DefinitelyMaybeNo 3. How helpful was the support staff? Very HelpfulSomewhat HelpfulNot Helpful 4. Was the staff courteous and professional? YesNoBackNext Tell us about your experience (optional) Optional Contact Information If you’d like us to follow up, please leave your contact details: Yes, I would like someone to follow up with me. I agree to the collection and use of my feedback for service improvement. Back
